Business English Vocabulary Online

PHONE CALLS

Unit 9: I'm calling because…

dictate (v)
1. to say or read something for someone to write down
2. to decide or control what happens

clear (something) up (phrasal verb)

nod (v)
1. to move your head up and down as a way of agreeing, to give someone a sign, or to point to something

on hold (idiom)

waste (v)
1. to use too much of something or use something badly when there is a limited amount of it

confusion (n)
1. when people do not understand what is happening or what they should do
2. a feeling of not being able to think clearly
3. when you think that one person or thing is another
4. a situation which is confusing because there is a lot of noise and activity

ship (v)
1. to send something from one place to another

order (n)
1. a request for food or goods in return for payment

process (v)
1. to deal with information or documents in an official way or by using a computer

trade fair (n)

suitable (adj)
1. acceptable or right for someone or something

suggest (v)
1. to express an idea or plan for someone to consider
2. to say that someone or something is suitable for something
3. to make something seem likely to be true

goods (n)
1. items which are made to be sold

branch (n)
1. one of several shops, offices, etc that are part of a company or organization

presentation (n)

persuade (v)
1. to make someone agree to do something by talking to them a lot about it