Why Choose The Pitt Building? | Our Customer Commitment

The Pitt Building Events Team wish to ensure every event is successful. We aim to deliver an exceptional quality service that is friendly and tailored to suit your needs.


BEFORE THE EVENT

  • We will have staff available to answer your telephone call or discuss your booking Monday to Friday 08.30–17.30. During this time if you leave a message, we will respond the same day. Outside of these times, we will return your call at the beginning of the next working day.
  • We will respond to your enquiries via e-mail or the website within one working day
  • We will send an email confirmation of your booking within 3 working days

DURING THE EVENT

  • We will give you a warm welcome, check the final details of your event and provide you with any information you need
  • We will ensure that there is a member of staff available at all times, on reception, or in the Events Office to respond to any queries
  • We will deal with queries or complaints efficiently and courteously, aiming to resolve problems immediately whenever possible
  • We will, whenever we can, cater for any special requests such as dietary requirements or access arrangements

AFTER THE EVENT

  • We will ensure that any paperwork or electronic files are treated as confidential and either returned or destroyed as appropriate
  • We will invoice accurately and promptly within 30 days of the event

FEEDBACK

We value and welcome all feedback from customers. If you would like to give feedback either:

  • Complete a feedback form during your event – it can be left in your room, given to any member of staff or dropped in the box in reception
  • Complete a form online
    • www.cambridge.org/pittbuilding/feedback.asp
  • Email pittbuilding@cambridge.org
  • Speak to a member of the Events team, either by telephone on 01223 330807 or in person during your event.